Refund policy
Return and Refund Policy
Last updated: 1 September 2026
EU / EEA CUSTOMERS
If you are a consumer residing in the European Union, Norway, Iceland or Liechtenstein, you have the statutory right to withdraw from your purchase without giving any reason within 14 days of receiving your order, in accordance with EU consumer protection law (Directive 2011/83/EU) and its EEA equivalent.
UK CUSTOMERS
UK customers have the equivalent statutory right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as retained in UK law.
Comfort2prime extends this to a 30-day return window from the date of delivery for all customers, regardless of region. Products must be unused, unwashed, and returned in their original condition and packaging with tags attached. Switzerland, Canada, Australia, New Zealand and Hong Kong do not require sellers to offer a general right of withdrawal for standard online purchases -- customers in these regions are covered by this 30-day policy on the same basis as EU/EEA and UK customers.
To start a return, contact Comfort2prime at support@comfort2prime.com within the applicable return window. We will confirm your return and provide you with a return authorization number (RMA). Returns must not be shipped before an RMA number has been issued -- packages sent without a valid RMA number may be refused or delayed.
Once you have your RMA number, return the product (with the RMA number clearly marked on the package) to our returns address:
Comfort2prime Returns
Room 404, 4th Floor, GLP Logistics Park
North Zhenxing Road, Jianggao Town
Baiyun District, Guangzhou City
Guangdong Province, China
Return shipping costs are borne by the customer, unless the return is due to a defect, an error on Comfort2prime's part, or damage in transit. We recommend using a trackable shipping method -- Comfort2prime is not responsible for returns lost in transit.
Once a return is received and inspected, Comfort2prime will process the refund to the original payment method within 14 days.
Comfort2prime does not currently offer direct product exchanges. To receive a different size or colour, please return your original order for a refund and place a new order.
The right of withdrawal does not apply to: products made to the customer's specifications; sealed products which are not suitable for return for health or hygiene reasons and were unsealed after delivery; and gift cards.
For full details, see our Terms and Conditions, Section 7.